FREQUENTLY ASKED QUESTIONS

The team at Lake Hotel has compiled a list of questions frequently asked by our customers when planning their stay, which we have grouped together under the heading "FAQ" (Frequently Asked Questions).

Opening hours

  • What are the hotel's check-in/check-out times?

    Check-in is from 3pm

    Check-out before 11am

  • What are the breakfast times?

    Breakfast is served every day from 6:30am to 10am.

  • What are the restaurant opening times?

    The restaurant is open from 12pm to 3pm and from 6:30pm to 9:30pm.

  • Is reception open even if I arrive late at night?

    Yes, of course reception is open 24/7.

Reservations

  • What are the advantages of booking through our hotel website?

    By booking directly with us, you're guaranteed the best rates and special offers.

  • What methods of payment are accepted?

    We accept Visa, Master and American Express cards.

Rooms

  • Does the hotel have rooms suitable for disabled guests?

    No, unfortunately the Lake Hotel does not have any rooms for disabled guests.

  • What facilities are available in the hotel's rooms?

    Each room has a flat-screen TV, free Wi-Fi, safe, private bathroom, hairdryer and balcony.

Accessibility

  • How close is the hotel to public transport?

    18-minute walk from the Courchevel bus station.

    The town of Courchevel also offers shuttle buses around the resort.

  • How do I get to the hotel from the train station/airport?

    From Chambéry airport: 1h30 by car / From Lyon airport: 2 hours by car

  • How far is the hotel from downtown Courchevel?

    Allow 10-15 minutes on foot to reach the center of Courchevel 1850.

Hotel services

  • Is it possible to leave luggage at the hotel before check-in or after check-out?

    Yes, the hotel has a luggage room where you can leave your luggage in complete safety.

  • Does the hotel have a parking lot?

    Yes, the hotel has free parking.

  • Does the hotel have meeting/seminar facilities?

    No, the hotel does not offer meeting rooms.

  • Is internet access free?

    Yes, wifi is available free of charge throughout the hotel, including rooms.

  • Other services

    The hotel offers ski pass sales and equipment rental directly on the ground floor. There's also a store where you can buy equipment if you need it.

Tourist tax

  • How much is the tourist tax? When do I pay it?

    The Lake Hotel tourist tax is €2.75/pers/night. It must be paid directly at the hotel.

Tourism

  • What activities are available in the Courchevel area?

    Courchevel, the internationally renowned jewel of the French Alps, embodies elegance and luxury in the heart of the Trois Vallées ski area.

    Courchevel, the internationally renowned jewel of the French Alps, embodies elegance and luxury in the heart of the Trois Vallées ski area.

    What to do in Courchevel Whether in the heart of winter or under the summer sun, Courchevel offers a variety of activities to satisfy mountain enthusiasts all year round.

    Things to do in Courchevel in winter :

    •Skiing and snowboarding: Take advantage of Courchevel's ski slopes, suitable for all levels, for unforgettable gliding experiences.

    •Snowshoe trekking: Explore snow-covered landscapes on foot along marked trails with snowshoes, offering a different perspective of the mountain.

    •Paragliding: Soar over snow-capped peaks in tandem with a paragliding session for a dose of adrenaline and panoramic views.

    •Tobogganing: Experience the thrill of tobogganing down the specially prepared toboggan runs for a fun experience with family and friends.

    •Ice climbing: Test your climbing skills on natural or artificial ice structures with experienced guides.

    •Spa and wellness: unwind after a day on the slopes with the resort's spas, offering relaxing treatments and luxurious facilities.

    Things to do in Courchevel in summer :

    •Hiking: Explore the mountain trails during the summer season, discovering breathtaking panoramas and diverse alpine flora.

    •Mountain biking and cycling: Mountain bike trails and winding roads offer exceptional opportunities for cycling enthusiasts, with breathtaking mountain scenery.

    •Golf: Practice your swing on the Courchevel golf course, offering a unique experience at high altitude with breathtaking views.

Eco responsibility

  • What steps has the hotel taken to protect the environment?

    By promoting "eco-gestures" right from the start of their stay, we encourage our guests to dispense with maid service for stays of two nights or more, thus saving 60 liters of water. As part of our commitment to social and environmental responsibility (SER), our hotels have abandoned the use of plastic bottles. An ecological alternative has been introduced with the presence of a Purezza water fountain in the lobby of our establishments. Raising guests' awareness of everyday gestures in favor of the environment is a priority for HappyCulture hotels, illustrated by the display of "eco-gestures" and the introduction of waste sorting. What's more, at breakfast time, we opt for local and bulk products to help reduce our carbon footprint.